Refund policy

HOW DO I RETURN?

We're sorry you didn't like your Default Club product. If you wish to return your item, please reach out to info@defaultclub.com with your order number and the pieces you'd like to return. We'll take care of the rest. Returns without prior communication with us will not be accepted.

The items will need to be returned in its original (unworn/unused) condition with tags attached.

CAN I RETURN ALL PRODUCTS?

No, some products are not eligible for returns, this will be indicated on the product page.

Please, don't try to send back items that are not eligible for returns, these products won't be processed and therefore they will not be refunded or shipped back.

Note that Default Club gift cards, and all purchases of sale items or limited editions are final (unless items are damaged) and no refund/return would be granted under any circumstances.

Note for EU customers:

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to order or personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.

WHAT'S YOUR RETURN POLICY?

All returns must be processed within 14 days of receiving the order (according to the delivery date on the tracking record, if applicable). Order number must be provided to place a return.

You will be refunded in full to your original form of payment. Please note, your shipping charges are not refunded. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price.

Email us at info@defaultclub.com and we'll help you place the return. Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

Please note that Default Club gift cards, and all purchases of Sale items are final (unless items are damaged) and no refund/return would be granted under any circumstances.

We will notify you via e-mail of your refund once we’ve received and processed the returned item.

Unauthorized returns will be discarded.

PLEASE REMEMBER

Always keep your postage receipt until you have been fully refunded, in case your return gets lost on its way back to us.

We can't guarantee a time frame for returns to get back to us. If you haven't received a refund and it has been more than 30 days since you posted your return then please contact us with a picture of your proof of postage so that customer service can investigate this for you.  

WHAT TO DO IF MY PRODUCT IS INCORRECT OR FAULTY?

If you have received an incorrect or faulty item please email us at info@defaultclub.com before posting the item back to us. 

WHEN WILL I GET MY REFUND?

Please allow 14 working days from when we receive your package for your refund to be processed. You will receive an email once this has been completed.

Any funds due should appear on your bank statement within 2-10 working days (Please note that refund times are dictated by the card issuers and are outside our control). Refunds will be credited to your original method of payment only.

HOW MUCH DOES IT COST TO RETURN AN ITEM?

We are sorry, but we are unable to offer free returns.

DO YOU REFUND THE DELIVERY CHARGE?

The original shipping charges are non-refundable unless the goods are damaged or incorrect. Items purchased with free delivery (sale events) will be refunded at a discounted rate for the delivery costs incurred to send the item(s) to you.

CAN I EXCHANGE AN ITEM?

We are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

CAN I CANCEL AN ORDER?

Please understand that once you have made an order, editing or cancellation of your order may not be possible. However, changing certain parameters such as customer address, etc, may still be possible. We cannot guarantee that such changes in your order will actually be made, but we can assure you we will try our best in each individual case.

WHAT HAPPENS IF MY ORDER IS RETURNED?

If your order is returned to us, we will notify you. Once we receive it, you will need to pay for shipping (price may vary by location) so that we can send it to you again.

In case you don't want us to reship your order, we will refund you following the refund policy, less €15 for return and handling fee. Unclaimed returns or unpaid reshipments get donated to charity after 4 weeks.

Please, don't try to send back items that are not eligible for returns, these products won't be processed and therefore they will not be refunded or shipped back.