We use live shipping rates, your shipping cost will be calculated at checkout.
Note that you won't be able to select the Express shipping option for shipments to Europe if you haven't added a contact phone number during checkout.
The shipping time is an estimate and does not represent any guarantee.
We ship worldwide, our headquarters are located at United States, Mexico, Latvia & Spain. Your order will be fulfilled from the closest location available unless the opposite is indicated in the product page.
International customers are responsible for all import/customs/local tax fees that may be incurred upon receipt of your package.
Our shipping addresses are:
Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
Latvia: Lidostas parks, Marupes novads, Latvia LV-2167
USA: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273
*COVID-19 Update: orders could take much longer than expected to be delivered due to the exponential high demand and carrier delays.
HOW DO I RETURN?
We're sorry you didn't like your Default Club product. If you wish to return your item, please reach out to firstname.lastname@example.org with your order number and the pieces you'd like to return. We'll take care of the rest. Returns without prior communication with us will not be accepted.
The items will need to be returned in its original (unworn/unused) condition with tags attached.
WHAT'S YOUR RETURN POLICY?
All returns must be processed within 14 days of receiving the order (according to the delivery date on the tracking record, if applicable). Order number must be provided to place a return.
You will be refunded in full to your original form of payment. Please note, your shipping charges are not refunded. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price.
Email us at email@example.com and we'll help you place the return. Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
Please note that Default Club gift cards, and all purchases of Sale items are final (unless items are damaged) and no refund/return would be granted under any circumstances.
We will notify you via e-mail of your refund once we’ve received and processed the returned item.
Unauthorized returns will be discarded.
Always keep your postage receipt until you have been fully refunded, in case your return gets lost on its way back to us.
We can't guarantee a time frame for returns to get back to us. If you haven't received a refund and it has been more than 30 days since you posted your return then please contact us with a picture of your proof of postage so that customer service can investigate this for you.
WHAT TO DO IF MY PRODUCT IS INCORRECT OR FAULTY?
If you have received an incorrect or faulty item please email us at firstname.lastname@example.org before posting the item back to us.
WHEN WILL I GET MY REFUND?
Please allow 14 working days from when we receive your package for your refund to be processed. You will receive an email once this has been completed.
Any funds due should appear on your bank statement within 2-10 working days (Please note that refund times are dictated by the card issuers and are outside our control). Refunds will be credited to your original method of payment only.
HOW MUCH DOES IT COST TO RETURN AN ITEM?
We are sorry, but we are unable to offer free returns.
DO YOU REFUND THE DELIVERY CHARGE?
The original shipping charges are non-refundable unless the goods are damaged or incorrect. Items purchased with free delivery (sale events) will be refunded at a discounted rate for the delivery costs incurred to send the item(s) to you.
CAN I EXCHANGE AN ITEM?
We are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.